Skip to content
Mapster

Refund policy

Refunds, replacements and swaps for maps and SD cards, and your rights under the Consumer Protection Act.

Last updated 1 September 2026

Our promise

If a map doesn't work as described on a Lowrance unit listed on its page, we'll put it right with a fix, a replacement or your money back. Your rights under the Consumer Protection Act, 2008 (CPA) apply as well, and are set out at the end.

Map downloads

A map file is digital, and once you have downloaded it there is nothing to send back. For that reason the CPA's cooling-off right doesn't apply after download. What does apply:

  • Faulty or not as described: if the file won't load on a unit listed as compatible, is corrupt, or doesn't match the map's page, please contact us within 6 months. We'll try to fix it first, usually with a fresh file or a setup tip. If we can't, you get a full refund.
  • Not yet downloaded: if you've changed your mind or bought the wrong dam, contact us within 7 days of buying and before downloading it. We'll swap it for the right map or refund you.
  • Duplicate purchase: if you bought the same map twice by accident, let us know within 7 days and we'll refund the second one.
  • Already downloaded: once a file has been downloaded we can't refund a change of mind. Each map's page lists the units it works on, so please check it before you buy and ask us if you're not sure.

SD cards

  • Defective card: if the card is faulty or a map on it won't load, tell us within 14 days of collecting it. We'll send a replacement at our cost, or refund you if you prefer. We may ask you to return the faulty card or send a photo of the error.
  • Wrong map or duplicate order: contact us within 7 days of collecting the card and return it unused. We'll swap the maps or refund them. The SD card fee is not refunded in this case.
  • Damaged in transit: please check the parcel when you collect it and report any damage to us within 48 hours, so we can claim from PostNet and replace your card.
  • Lost parcel: if PostNet confirms a parcel is lost, we'll post a replacement immediately.

The SD card fee covers the card and the postage. It is refunded only where the card was defective or damaged, or we sent the wrong map.

How to ask for a refund

  1. Use the contact form or email rossco@live.co.za.
  2. Include your order number, which starts with MAP-, and tell us what went wrong. If a map won't load, a photo of your unit's screen helps us find the cause.
  3. We'll reply within 2 working days with a fix, a replacement or confirmation of your refund.

How refunds are paid

Refunds go back through PayFast to the payment method you used. Once we've approved a refund, PayFast and your bank usually take 7 to 10 working days to show the credit. We'll email you when the refund has been issued.

Your statutory rights

Nothing in this policy limits your rights under the CPA, including the implied warranty of quality in section 56 and your right to safe, good-quality goods. If you're unhappy with how we've handled a complaint, you can approach the National Consumer Commission or the Consumer Goods and Services Ombud.

Questions

If you're not sure whether your situation is covered, email rossco@live.co.za with your order number and we'll tell you.